AGB (General Terms and Conditions)

1. Scope and provider

This website is operated by Cleo&Hills .

Cleo&Hills
Gleißnerplatz 8
90471 Nuremberg
Germany
Email: ntobits .nbg @gmail .com
Phone: 0176 21225478

Owner: [Your Name]
VAT ID number: (if applicable)

2. Subject matter of the contract

With these General Terms and Conditions (GTC) we regulate the contractual conditions for the Cleo&Hills online shop. All orders processed via this website are subject to these GTC. You agree to the GTC when you access the website or place an order give up.

3. Conclusion of contract

The contract is concluded as soon as you place an order on our website and we confirm it. By submitting your order, you declare bindingly that you wish to purchase the ordered items under the conditions stated in the General Terms and Conditions and on the website.

4. Right of withdrawal

4.1 Customer's right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

4.2 Exercise of the right of withdrawal
To exercise your right of withdrawal, you must inform us (Cleo&Hills, Gleißnerplatz 8, 90471 Nuremberg, email: ntobits .nbg @gmail .com , phone: 0176 21225478) by means of a clear statement (e.g. a letter sent by post, or email) of your decision to withdraw from this contract.

4.3 Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you.

4.4 Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

5. Delivery and Shipping

5.1 Shipping and delivery times
Delivery times are indicated on our website and start from the day the order is paid in full. These times are estimates and not guaranteed. Delays due to unforeseeable events (e.g. customs delays, force majeure) may occur.

5.2 Shipping liability
If the goods are lost or damaged during delivery, we are not liable for the loss. In this case, however, we will replace the goods free of charge on a goodwill basis. We recommend activating shipment tracking in order to track the shipping status.

6. Prices and payment terms

All prices on our website include VAT , but we would like to point out that as a small business we are exempt from VAT according to Section 19 of the VAT Act. Therefore, no VAT is shown on the invoices.

Payment is made using the payment methods we offer.

7. Defects and Complaints

7.1 Claims for defects
The statutory warranty period is 2 years. In the event of a defect, you have the right to subsequent performance (repair or replacement delivery). If subsequent performance is not possible, you can withdraw from the contract or reduce the price.

7.2 Complaints and returns
In case of any defects or faulty products, please contact us immediately to arrange the return. We will bear the cost of return in case of a defective product.

8. Liability

8.1 Limitation of Liability
We are only liable for damages caused by intentional or grossly negligent behavior. We are only liable for damages resulting from simple negligence in the event of a breach of essential contractual obligations (cardinal obligations). Liability for indirect damages and lost profits is excluded.

8.2 Liability for defective products
If a product is defective or dangerous, we are liable in accordance with the statutory provisions. In such cases, we will refund the purchase price and, if applicable, cover the return costs.

9. Data Protection

Your personal data will be processed in accordance with our privacy policy . We adhere to the GDPR and German data protection laws . Your data will only be used to process your order and for communication. You can find further information in our privacy policy.

10. Final provisions

10.1 Changes to the Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. Changes will be notified to you by posting them on this website. The changed Terms and Conditions will apply from the time of publication.

10.2 Applicable law and place of jurisdiction
German law applies. The place of jurisdiction is, as far as legally permissible, the registered office of Cleo&Hills in Nuremberg.