Right of withdrawal / Cancellation policy

right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason . The cancellation period shall be 14 days from the day on which you or a third party designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (your name, address and contact information) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached withdrawal form for this purpose, but this is not mandatory.

Consequences of revocation:
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this reimbursement.

Return costs:
You will bear the costs of returning the goods.

Condition of the goods:
The goods must be returned in an unused, undamaged condition and, if possible, in the original packaging. If we find that the goods have been damaged due to excessive use or improper handling, we reserve the right to charge a reduction in value.

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Exceptions to the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods that are liable to spoil quickly or whose expiry date would quickly be exceeded, as well as to contracts for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.